Hello there {{ Name }}, Unfortunately, we have received a request to issue a refund. Please note that refund requests are manually verified by Spacejewel staff and approved accordingly. This may take up to 24 hours to complete. If your refund is approved, it may take 48 hours for the funds to be credited into your Paypal account or three to four business day in the case you used a credit card. Usually, all refunds are approved but this is not always the case. Kind regards, Spacejewel Billing System